Return & Refund Policy

Last Updated – December 21, 2024

Thank you for shopping at StudioGenZ.
Please read this policy carefully before placing an order. By making a purchase on our website, you agree to the terms outlined below.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this policy:

• Company refers to StudioGenZ (“We”, “Us”, “Our”).

• Goods refer to the products offered for sale on our website.

• Order means a request made by You to purchase Goods from Us.

• Website refers to StudioGenZ, accessible at https://StudioGenZ.com

• You means the individual or legal entity accessing or using the Website.

Order Cancellation Policy

Physical Products

• Orders can be cancelled only before they are shipped.

• Once an order has been shipped, cancellation is not permitted.

To request a cancellation, you must contact us immediately at info@StudioGenZ.com with your order details. Cancellation requests received after shipment will not be accepted.

Refund Policy

No-Refund Policy

StudioGenZ follows a strict no-refund policy on all purchases.

Refunds will be considered only in exceptional circumstances, including:

• The product was not delivered

• The product was lost during transit

• The wrong product was delivered

• The product was damaged during shipping

Refunds will not be issued for:

• Change of mind

• Incorrect size or color selection

• Personal preference

• Delays caused by courier partners

• Minor color or design variations due to screen differences

Refund Process (If Applicable)

• If a refund is approved, it will be credited back to the original payment method used at checkout.

• Refund processing may take 7–14 business days from the date of approval.

• Processing time may vary depending on your bank or payment provider.

Return & Replacement Policy

We are committed to delivering quality products and ensuring customer satisfaction.

Eligibility for Return or Replacement

Returns or replacements are accepted only if:

• The product received is damaged

• The product received is defective

• The incorrect product was delivered

The return request must be raised within 24 hours of receiving the product.

Requests submitted after this time frame will not be eligible.

Return & Replacement Process

1. Email us at info@StudioGenZ.com within 24 hours of delivery.

2. Share clear photos or videos showing the issue with the product.

3. Once approved, the replacement process will be initiated within 2–3 business days.

4. The replacement product will be delivered within 4–7 business days after dispatch.

Replacements are subject to product availability. If a replacement is not possible, we may offer an alternative solution at our discretion.

Important Notes

• Products must be unused, unwashed, and in original condition to qualify for replacement.

• Delivery timelines may vary due to courier delays, weather conditions, or other unforeseen circumstances.

• StudioGenZ is not responsible for delays caused by external logistics partners.

• We reserve the right to approve or reject any return, replacement, or refund request after inspection

Contact Us

If you have any questions regarding this policy or need assistance, please contact us:

Email: info@StudioGenZ.com